Refund policy

Happiness Guarantee* Update on the 20/03/2023

Due to abuse of a small number of people, we no longer offer our happiness Gaurantee. Orders from 21/03/2023 onwards will not qualify. 

Returns

*Update on the 20/03/2023

Our product are perishable goods and as such we can only accept returns for unopened boxes.

We do not cover the cost of returns labels.

To process a return you must include your order number and the name from your order.

Please e-mail hello@grandmacrunch.com and request the returns process if you would like to return a parcel to us. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns of open perishable goods, so please ensure you to only return unopened boxes, as these are the only ones we will exchange/refund. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a new, separate purchase for the new item.

Refunds

We no longer provide refunds under our happiness guarantee. This means you must return your products to us unopened for a refund. 

Shipping is non-refundable unless you item was not received. 

Once we’ve received and inspected your return, we will decide if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you think a refund has not been given please get in touch with us at hello@grandmacrunch.com