Refund policy

Happiness Guarantee* Update on the 20/03/2023

Due to abuse of a small number of people, we no longer offer our happiness Gaurantee. Orders from 21/03/2023 onwards will not qualify. 

Returns *Update on the 20/03/2023

Our product are perishable goods and as such we can only accept returns for unopened boxes. To process a refund please e-mail hello@grandmacrunch.com and request the returns process.   

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns of open perishable goods, so please ensure you to only return unopened boxes, as these are the only ones we will exchange/refund. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you think a refund has not been given please get in touch with us at hello@grandmacrunch.com