Refund policy

Returns

Our products are perishable goods and as such we can only accept returns for unopened boxes. Please request a return within 30 days, if the request is made after we cannot accept due to the items being perishable.

We do not cover the cost of returns labels.

To process a return you must include your order number and the name from your order.

Please e-mail hello@grandmacrunch.com and request the returns process if you would like to return a parcel to us. Add "RETURN REQUEST #XXXX" in the subject with your order number so we can quickly identify and process your request.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns of open perishable goods, so please ensure you to only return unopened boxes, as these are the only ones we will exchange/refund. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a new, separate purchase for the new item.

Refunds

We no longer provide refunds under our happiness guarantee. Products must be returned to us unopened for a refund.

Shipping is non-refundable unless you item was not received. 

Once we’ve received and inspected your return, we will decide if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you think a refund has not been given please get in touch with us at hello@grandmacrunch.com

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Happiness Guarantee

Update on the 20/03/2023

Due to abuse from a small number of people, we no longer offer our happiness Gaurantee. Orders from 21/03/2023 onwards will not qualify. 

Any orders before 20th March 2023 were able to utilise our 30 day guarantee for a refund. Any orders from 21st March 2023 are able to request a return instead.